Privacy Policy

This privacy policy sets out how Source Self Storage uses and protects any information that you submit when using this Website.

Information We Collect

We may collect your personal information and need this i to provide you with services, like quote for storage or complete a storage licence agreement when you rent a storage unit from us.

We gather information directly from you and also via our website. If you visit a storage facility, some personal data may be collected from monitoring devices and systems such as closed circuit TV.

We may monitor and record communications with you and do this for a number of reasons, such as to check the quality of our customer service, to prevent fraud or to make sure we are complying with legal requirements.

Sensitive Personal Information

We only ask you to provide sensitive personal information if we really need to. If we request such information, we will ask for your explicit consent and explain why we are requesting it and how we intend to use it.

We use information that we collect for the following purposes:

Provide our services: such as identifying you to managing your contract, access to your goods in our storage facilities and billing processing

Maintain & improve our services: such as collecting information to learn and understand how our services are being used which allows us to improve our services and develop new service offerings.

Communicate with you: We use information that we collect, such as your email address , address and telephone number, to interact with you directly.

Sharing Your Personal Information

We may share your personal information with organisations who are our business partners and we or they may contact you, unless you have asked not to be contacted.

We may disclose your personal information, or the personal data of any person connected to you provided to us through or by you. We may also disclose your personal information to law enforcement or other emergency services where legitimately requested by them.

Cookies

Cookies are small text files which are transferred to your computer or mobile when you visit a website or app. Cookies allow us to support your reason for visiting to the website and improve your user experience.

Some cookies are always on when you visit us, and you can’t turn them off unless you change your browser settings. We use them to make sure our digital services work correctly and are meeting audience needs and interests.

Strictly necessary cookies are always on when you visit us. On your first visit to us, we’ll tell you about our other types of cookies and ask you to choose which cookies we can use. You can always change your mind by going to your settings.

Deleting Your Information

If you are no longer interested in using our services, you can request to have the data we hold about you to be deleted. You can do this if it is no longer necessary for us to hold the data for the purpose it was collected.

If you would like to do this, please email, call or write to us. We will take reasonable steps to make sure the information is deleted from our system, unless we have to carry on using the information for legal reasons.

Securing Your information

We store your personal data on secure servers, and all payment details are encrypted on the secure server.

We have strict security and confidentiality procedures covering the storage and disclosure of your information in order to keep it safe and to prevent unauthorised access.

Changes To Privacy Policy

We may change this Privacy Policy from time to time, however we will not limit your rights under this privacy policy without your explicit consent. It’s your responsibility to stay updated with any changes to this policy.